Return and disputed orders

Payment sent but order not paid

Cryptocurrency may expect network confirmation. First check the address, network, amount and status of the account on the payment page. If the payment has already been confirmed on the network and the order status has not changed, please tell us the order number and transaction hash via Form of support.

Do not repeat the translation until the first payment is verified.

The goods are not issued or partially issued.

Please enter the order number and the absence position. We will check the payment confirmation, the order status and the supplier's response. If it is impossible to fulfill the paid amount, the question of the return of the value of the unpublished part will be resolved after verification.

The order data may appear after payment: the deadline depends on the confirmations of the network and the performance of a specific position.

The product does not match the description.

Describe the difference and apply information that will help verify the problem, such as a error screen without secret data. Do not publish or send in the message a full password or access code to the delivered product.

The processing is considered taking into account the description of the position, the actual issue and the rights of the buyer under applicable law. The fact of digital issue itself does not mean automatic refusal to consider the processing.

What to indicate in the message

• The order number and the mail used during the registration.
• The name of the position and a brief description of the problem.
• For the issue of payment - transaction hash, coin and network, if they are known.

Write through Form of support or in Telegram @arbijitserDo not share wallet private keys, recovery phrases, passwords or card details.

How Cryptocurrency Returns

If the results of the verification require a refund, it will require a compatible address and network to send cryptocurrency. Crypto translation cannot be cancelled as a regular bank payment; an erroneous network or address may lead to loss of funds. Details of the amount, coins, networks and possible commissions are agreed before the return is sent.

The automatic return through the site is not provided yet. Do not send a return address in comments or public messages.

Rights of the buyer

This page describes the method of processing and does not revoke the purchaser's rights provided by applicable legislation, including the rules on digital content and remote purchase. The decision on a particular processing depends on the circumstances of the order and the current rules.

Conditions of purchase available on the page “Purchase terms”.